Pricing & Quotations
All prices displayed on our website are guide prices only and subject to change at the point of Quote. Unless expressly stated otherwise, prices exclude VAT, delivery, installation, storage, and any additional services.
Quoted prices may vary if any details relating to products, quantities, finishes, lead times, delivery requirements, installation conditions, or site access change. Quotes remain valid for 30 days, unless otherwise stated.
Lead Times
Typical delivery lead time is four to eight weeks from receipt of deposit. Supplier holidays, manufacturing constraints, fabric dispatch, or order specific administration may extend this timeframe. Expected lead times will be indicated at Quote stage and confirmed once the order and deposit are received.
Payment Terms
A 50% deposit is required to progress any order. The remaining 50% balance is due no later than two weeks prior to delivery, unless agreed otherwise in writing.
Orders will only be processed once:
• The deposit has been received, and
• All Order Confirmation details (including quantities, finishes, fabrics, delivery dates, and installation requirements) have been agreed.
Receipt of deposit triggers a Design Freeze. Any additions, omissions, or variations may not be possible and may incur additional charges.
Delivery Options
All deliveries are made Monday to Friday, 9am–5pm, unless otherwise agreed. Saturday deliveries available upon request.
Level 1 – Drop Off Delivery Only
Goods delivered to curb side only. Client is responsible for:
• Bringing items into the property
• Assembly (if required)
• Removal and disposal of packaging
Level 2 – Delivery & Assembly
Two person delivery into site. Includes:
• Unloading from dedicated vehicle
• Assembly of goods
• Placement in one dedicated area
• Removal and recycling of all packaging
Level 3 – Delivery, Assembly & Installation
Minimum two person delivery into site. Includes:
• Full assembly
• Installation into final position according to GA Plans
• Removal and recycling of all packaging
Ex Works (Collection)
Collection from our Manchester warehouse must be pre arranged with our logistics department.
Changes to Delivery Arrangements
Delivery dates will be agreed two weeks prior: on balance invoice request.
Changes to delivery or installation arrangements with less than 2 weeks’ notice may incur additional charges.
Any costs incurred by Telegraph Contract Furniture Ltd due to such changes must be paid in full and invoiced separately.
Bespoke furniture
When Telegraph Contract Furniture Ltd supplies bespoke furniture, the following applies:
Testing & Certification — Unless the buyer specifically requests it, bespoke items will not undergo official durability testing or certification. If such testing is required, additional charges will apply and lead times will be extended.
Specification Approval — The buyer is responsible for verifying and approving all specifications, including drawings, measurements, materials, and finishes.
Production & Lead Time — All production schedules and quoted lead times begin from the date the buyer provides formal sign off on all specifications and drawings. Any delays in sign off may result in corresponding delays to delivery.
Reproduction Rights — Telegraph Contract Furniture reserves the right to reproduce, market, and sell bespoke designs unless the buyer explicitly instructs otherwise in writing.
Site Requirements & Access
The client must ensure:
• Safe, unobstructed access for delivery teams
• Adequate space for assembly and installation
• Compliance with site health & safety requirements
Telegraph Contract Furniture Ltd reserves the right to charge additional fees if:
• Access is restricted
• Delivery teams are delayed through no fault of Contract Furniture Limited
• Additional labour or equipment is required
Storage Fees
If goods cannot be delivered on the agreed delivery date or within the agreed timeframe due to client related delays, storage fees will apply.
Storage is charged at 1% of the total nett project value per week, or part thereof. Goods will not be released until all outstanding storage fees and final balances are paid.
Damage Control & Liability
Customers are responsible for checking goods at the time of delivery. Any damaged, incorrect, or missing goods must be reported within 24 hours of delivery and/or installation.
Telegraph Contract Furniture Ltd accepts no liability for:
• Damage occurring after delivery or installation
• Damage caused by improper handling, misuse, or alteration by the client or third parties
• Damage resulting from inadequate site conditions, including moisture, temperature, or structural issues
If delivery or installation is attempted but cannot be completed due to site conditions, access issues, or client delays, Telegraph Contract Furniture Ltd may:
• Charge for redelivery
• Charge for additional labour
• Charge storage fees as outlined above
Ownership of Goods
All products remain the property of Telegraph Contract Furniture Ltd until all invoices are paid in full. If payment is not made by the due date, Telegraph Contract Furniture Ltd may take steps to recover the goods. This does not affect our legal rights regarding collection of payment.
Guarantee
We offer a two year guarantee against manufacturing faults on all products. Extended guarantees may be available depending on the products supplied and must be agreed in writing.
Guarantees do not cover:
• Wear and tear
• Misuse
• Damage caused by improper cleaning or maintenance
• Alterations made by the client or third parties
Cancellation Policy
Orders cancelled after deposit payment may be subject to:
• Restocking fees
• Supplier cancellation charges
• Loss of deposit if manufacturing has commenced
To discuss any details further, please contact us:
0161 832 8080
Telegraph Contract Furniture Ltd, 14-18 Tib Lane, Manchester, M2 4JB
Registered No. 08477151 VAT No. 166308014
